There may be times when you find yourself or someone that you care for in extreme difficulties and you may need help very quickly.  Locally and nationally, there are people and systems set up to deal with these types of situations

What do I do if I find myself in crisis?

I’m worried about myself. What should I do?

If you experience mental distress, it can be frightening and you may feel alone. If this is a new experience, you may not know what is happening. If you have experienced similar symptoms before then you will know what does and does not help you in such circumstances. There are a number of actions you can take:

  • Visit a General Practitioner (GP), if you can, to be referred to suitable treatment.
  • Talk to someone you trust, saying what has helped you in the past, if appropriate.
  • Draw up a crisis card, which is a plan of action for people to follow if you start to show signs that indicate that you need help.

How can I approach someone displaying signs of mental distress?

Someone who is experiencing acute mental distress will often be feeling extremely anxious and frightened and may be agitated. It can be frightening to see someone behaving strangely, but there are a number of things you can do to help:

  1. Approach gently and quietly.
  2. Provide reassurance that you want to help and do not pose any threat.
  3. Remain calm yourself by focusing on how you want to support the person.
  4. Ask how you can help – often the person will know what does and doesn’t help in a given situation.
People who are experiencing mental health distress are far more likely to pose a risk to themselves than to other people, but there are occasions when they may be violent. If you have reason to think that the person may hurt themselves or others, do not approach, but call for professional help. There are sections of the Mental Health Act which enable professionals to go into someone’s house or to take charge of a situation in a public place.

How can I help if my friend or relative is displaying signs of mental distress?

It can be difficult when a friend or relative suffers from mental distress. It can be painful to see them suffering and may disrupt life if you find yourself in a caring role you did not choose. However it can also bring people together giving them a chance to express love and affection in a way that has not been possible before. Ways in which you can help include:

  • supporting them and letting them know you are there to help
  • talking to them about what they feel would help, if they have experienced symptoms before they will know what does and does not help
  • offering practical help such as making a telephone call to a key worker or other person, or by going with the person to their General Practitioner (GP) or mental health centre
  • keeping yourself and the person focused on positive things and day to day realities rather than allowing yourself to get caught up in their distress.

What can I do if a friend or relative will not seek help?

Some people, even when experiencing severe mental distress may not ask for help and even reject any suggestion of help. Although you may be concerned, pressing them may make matters worse. You may need to make the decision to contact professionals, especially if you think that the person may be a danger to themselves or someone else. You can contact local social services to ask for a Mental Health Act assessment, which would involve two doctors and an approved mental health professional. An assessment may result in a person being taken to hospital against their will.

What can I do if it is an emergency?

If you or someone you know is suffering from an acute mental health crisis there are several things that you can do. You may need an emergency mental health assessment. There are three main ways of having an emergency mental health assessment:

  • you can go to accident and emergency
  • phone the emergency number at the social services department of your local authority
  • if the police take you to a place of safety it may also be possible to get an emergency appointment with your General Practitioner (GP).
The assessment is carried out by three people, two doctors and one approved mental health professional. If you are refusing treatment it may lead to being admitted to hospital against your will or being ‘sectioned’. There are some alternatives to hospitalisation which are community based. These include: community mental health teams who provide mental health care in the community crisis resolution teams who can provide rapid response following referral and intensive support afterwards.

Do I have to go to my General Practitioner (GP) to get help for mental distress?

Your GP is your first point of contact if you wish to access medical services either National Health Service (NHS) or private. Your GP can also refer you for talking treatments such as counselling. There are a number of private and voluntary organisations offering services that can help.

What treatments are there available for mental distress?

There are many different treatments for mental distress. There are also things people can do that can help themselves, and some of these can be accessed outside of the National Health Service (NHS). Different activities that can be helpful for people recovering from mental distress include:

  • medication
  • talking treatments such as counselling, self-help groups and complementary therapies
  • change in lifestyle in terms of diet and exercise, spirituality, yoga, Tai-Chi, meditation, self-confidence or assertiveness courses

Can I speak to someone now?

Dorking Minds is focused on providing subsidised Mental health First Aid Training. If you're in distress and feel that you need to speak to someone immediately, we recommed The Samaritans who provide confidential, non-judgemental emotional support, 24 hours a day for people who are experiencing feelings of distress or despair, including those which could lead to suicide. Call: 116 123 (24 hous a day) You can also contact the relevant services in our Directory below.

Thanks to Mind for the content of this page. To find out more about Mind at



Before you engage with a therapist, you may want to consider reading this excellent guide on how to access services, and what to expect from The British Association for Counselling & Psychotherapy (BACP), a professional body and a charity that sets standards for therapeutic practice and provides information for therapists, clients of therapy, and the public.


Safe Havens provide out of hours help and support to people and their carers who are experiencing a mental health crisis or emotional distress.

There are six services open in town centre locations across Surrey and North East Hampshire to residents of any district or borough within this area. So, for example, if you live in Epsom you could go to the Guildford Safe Haven.

They are open evenings, weekends and bank holidays and are designed to give adults a safe alternative to A&E when in crisis (please see individual services for detailed opening times).

Each Safe Haven is staffed by a mental health practitioner from Surrey and Borders Partnership and two trained Safe Haven workers. Peer support from people with lived experience of mental health issues is also increasingly available. These are the nearest Safe Havens to Dorking:

We update this directory list monthly. If there are any errors, or you'd like us to list a service that isn't here, use the form below to let us know.




The coronavirus (Covid-19) pandemic is affecting all our lives. Many of us are struggling with how it's affecting ourselves and our loved ones. Those of us already living with mental health problems are facing extra challenges too (links to Mind’s website).


Tips, advice and where to get support for your child's mental health during the coronavirus (COVID-19) pandemic (links to Young Minds’ website)


Mole Valley District Council Coronavirus Information.



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